The ISO 9001:2008-certified entities of Bolloré Transport & Logistics in Africa endeavour every day to meet their commitments to their customers, partners and employees in terms of QHSE (Quality, Health, Safety and Environment) processes. Eager to improve its processes, performance and customer experience, the Group has embarked since 2015 on a proactive transition of its African entities towards ISO 9001:2015 certification, with the obligation to be operational by September 2018 at the latest.
ISO 9001:2015 certification sets out the requirements to be met for the implementation of a Quality Management system, in order to manage interactions between processes more efficiently and better anticipate the risks to which our organisations are exposed. Certification according to this standard attests to the efficiency of the entities concerned as well as to the increased focus on meeting customer expectations.
The transition from the 2008 version to the 2015 version is only a first step in Bolloré Logistics' objective in Africa: in 2019, we are aiming to obtain certification no longer by entity but by region. Thus the entire Africa region would be ISO 9001:2015 certified based on the entity certificates that we already have today. This new organisation makes it possible to harmonise the organisational procedures and practices in each country while having a streamlined organisation. This new method of certification enables us to harmonise our Q-HSE processes, to avoid too great a disparity in the documents and tools used and finally, to better meet the expectations of our customers.
To this end, a transition plan was developed in early 2016 based on the successful transition in Côte d'Ivoire in 2015. This plan is spread over a period of four years in order to meet the defined targets and maintain continuity in the deployment of the certifications.
The transition plan was shared with each entity so that they could ensure compliance in order to meet the conditions necessary for the smooth conduct of the certification audit. To oversee this transition effectively, the plan includes external training for Q-HSE managers who are then entrusted with deploying it within their entity and training the personnel involved in the certification process.
They are also in charge of making changes in terms of business and organisational management.
Côte d'Ivoire was selected as a pilot entity and obtained ISO 9001:2015 certification in early 2016, after a lot of work in 2015. We hope to achieve the 2017 target of 13 certified entities on time through the involvement and efficiency of local teams in making these organisational changes.