From mid-2016, a leading company in chemicals in West Africa embarked on a journey to alleviate the number of late deliveries to their customers, a process that would take approximately 30 to 60 days of clearing time, by investigating the challenges faced in this regard. This was a huge challenge for this chemicals company to overcome in order to meet their customer’s expectations on delivery timelines and the goal of their project was to develop a much faster, more reliable and safer delivery solution of their products, to their customers in Nigeria.
The chemicals leading company acknowledged that logistics aligns the complex pattern of traffic and transportation, shipping and receiving, import and export operations, warehousing, inventory management and customer service. This created a perfect opportunity to collaborate with Bolloré Logistics to expedite the delivery of their materials across Nigeria with a seamless end-to-end logistics solution.
Bolloré Logistics now deploys multiple trucks and delivers to multiple city locations at a much faster and safer pace.
This leading worldwide company strives for business growth and profitability through customer service satisfaction and has noted that using the correct logistical system strengthens performance trade-offs and ensures timely delivery of their products.
In the last six months, after partnering with Bolloré Logistics, they have experienced a phenomenal change in clearing time which now takes only 8-15 days. They have also noted that the seamless and efficient feedback received from the Bolloré Logistics teams, has assisted them with customer service excellence.
The company recently published an article in their internal newsletter, with the above praise for Bolloré Logistics and said that with the assistance of Bolloré Logistics, they are confident that the right solutions are in place for their customers.